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6, Stephenson Rd W, Clacton-on-Sea CO15 4TL, UK – 01255 470231
After buying her first pair of jeans EVER through a Daily Telegraph offer a few weeks ago, my 88 year-old mother was so impressed that she wanted another pair! On Thursday morning (July 20), we went to the Clacton Factory Outlet's Cotton Traders store and had the very good fortune to be served by Abby who couldn't have done more to help my mother in her quest. Despite very slow responses from the online site that morning, she persevered until she found the Daily Telegraph offer, located the jeans, verified that the size was still available, and managed to secure them at the 50% price reduction that had been offered some weeks ago. And then she took the trouble to phone my mother's order through and arrange for home delivery. Any lesser sales associate might simply have said "No, we don't have any of those" and we would have accepted that and walked disappointed away! But because of Abby, we had the happiest of endings. Kudos to Abby for going far more than the extra mile. Her positive and indefatigable enthusiasm to help her customer was awesome. She is a great credit to Cotton Traders - not just a great product, but a fantastic customer service experience too. Thank you, Abby!
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Waterglade Retail Park, Old Rd, Clacton-on-Sea CO15 1HX, UK – 01255 220133
Had a wonderful experience at this store today. Thanks Andy for all your help with my car. Hope you get that dream car of yours soon. And to the wonderful sales lady, thank you.
It seemed understaffed, although the ones I had contact with were polite.
Jaywick Lane, Jaywick, Clacton-on-Sea CO16 7BD, UK – 01255 815045
Unit 20, Stephenson Road West, Clacton-on-Sea CO15 4TL, UK – 01255 479493